- Problem
- Small businesses were paying for human support they could not scale and losing leads outside working hours. Off-the-shelf chatbots either could not answer or handed off badly.
- Approach
- Built an AI support layer that ingests a business's own knowledge base, answers within known scope, and hands off cleanly with full context when it cannot. Ships with a lightweight embed script, no plugin required.
- Outcome
- Deployed on live sites. Deflection rates measured per client rather than promised in a pitch deck. Iterating on the hand-off UX based on real transcripts.