Why I Think Customer Service Means Everything For A Business !
Think about it – everyone sells products and services, one way or the other. If there is a sign of demand, anywhere, it will get sold. Big deal. do you know what it takes to provide flawless customer service? Pain. It takes tremendous amount of hard work, PAIN, torture, patience, determination, ability to build rapport with not just new an existing clients, but also those irate ones.
Though we can’t be talking about customer service in one single post, we can discuss a few pointers, Can’t we?
Follow some world’s greatest brands like South-West Airlines, McDonalds and Bharti – tele services, an Indian Telecom provider. Espouse their methods. See the magic happen.
GREAT one there Vasi… let me follow up on your words
I hope my clients will be more and more happier
Yes, providing top-notch customer service can be such a PAIN in the ass. To avoid it, you should plan before launching the product and a team should be dedicated to provide support to your clients.
Wow… Vasi ji… You write really well. I always knew you are a gr8 business man, your post really show you are great human being too.
Btw: “Send them a gift. Wish them on their birthdays, anniversaries, whatever. Just call them up. Move it.” Don’t forget to deliver a cake to me last day of the year!