Customer Support – Phone or Email?
Posted by Abdul Vasi on 13 Jun 2009 at 12:48 am | Tagged as: Hosting
It is late at night on a Friday and you are delighted with your entire day’s work. At long last you have completed your new page layout and shall be uploading the same on your website. For a long period of time you had watched in dismay while your competitors were running away with the orders that theoretically should have been yours. However, due to certain glitches and mistakes on your site visitors to the same were going away to your competitors. You have finally corrected these issues and shall now upload the corrected files to your host server.
It seems that you are out of luck. There are certain technical problems that are prohibiting you from uploading the files. In this scenario what option would you choose? Would you wait till Monday and risk your business further or would you call up technical support via phone? Any right thinking person would opt in for the latter especially when knowledgeable and technically sound support options via the phone is available. Gone are those days when technical phone support was not available and one had to wait for the technician to physically visit their home to resolve technical issues.
There is no doubt that there are certain problems you might face when opting in for phone support, but they are more of the mental kind. Most people believe that people from other countries are not so efficient technically, as opposed to personnel from their country. This is a wrong notion. Thanks to the escalating costs of providing phone support from their own country, industry majors and even minor players are now opting in for providing phone support via other countries.
While the accent of the other countries might make you ask for the answer a couple of times before you comprehend it, you can be rest assured that the telephonic help desk personnel sitting on the other side of the planet is as efficient as the technical help staff of your country. Once the accent barriers have been overcome, you can get your problems resolved in quick time. Some people tend to abuse the technical staff by asking too many personal questions and this hinders them from getting the solutions to their problems. You should address your problem and be to the point. This is the best way to receive the best possible phone support.
You should not bother where the support staff is located as long as he or she is able to address and resolve your problems to your satisfaction. If you still have any doubts about phone support, just call up the support number. Within a few moments someone will assist you to resolve your problem. It seems that you have not put in the correct port number in your FTP client and that is why your connection request is being refused by the server. Thanks to the help of the phone support personnel, you can now upload your updated files. No need to wait till Monday.
